Key Benefits:
- IntelliRoute is the most sophisticated routing system available
- Route callers
to the right location the first time
- Route callers based on almost any condition,
time of day, day of week, geographic location, etc.
- Distribute calls to representatives/locations
in various ways as well
Click here to learn
more about IntelliRoute, our intelligent call routing solution which will always
put your customers’ and prospects’ satisfaction as the highest priority.
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An IVR (Interactive Voice Response) System translates information that is spoken
or input via the telephone keypad. For example you can prompt callers to answer
Yes or No, choose a service option or provide an account number. Or we can do it
automatically based on their zip code, geographic location or area code.
There are different ways of automatically distributing inbound calls. Choosing
the right method depends on several factors, and requires an understanding of each
method. Fortunately, the Dial 800 team has the expertise to help you make the choice
that best serves your business goals and, of course, creates the best calling experience
for your customers.
Uniform Distribution distributes inbound calls evenly across multiple locations.
Percentage Allocation distributes inbound calls according to the percentage you
assign to each telesales agent and/or location.
Conditional routing allows you to route calls based on variables (i.e., time of
day, day of week) that you define. For example, you can route calls to your office(s)
during business hours and to voice mail or a call center after hours.
An announcement, audible only to you, precedes calls that come via your vanity
800 number. For example: "Now connecting an 800 call. Please greet the caller after
the tone." This is ideal for vanity 800 number brands that are routed to your general
business number and allows you to know why someone is calling before you say a word!
If the original destination is busy or unable to answer, the call can be forwarded
to a remote location, to a pre-recorded message, voice mail or another call center
or representative.
Callers are placed in a queue if a representative is not immediately available.
After a pre-set time the call can be forwarded to voice mail or another location.
While on queue, you can choose to deliver hold music, a company message or an advertising
message.
Direct a caller to an advertising message to learn more about your products or
services, or alternatively, to hear a message from another advertiser who sponsors
your calls. Advertising messages can be played while a caller is on queue. They
can help increase awareness of your products and services and/or generate revenue
through sponsorships.
Intelligent Call Routing Helps Make Happy Customers
Call Routing is the art and science of getting your caller to the
right place or person quickly and correctly the first time. That’s why Dial 800
offers IntelliRoute call routing!
Call Routing involves using an
IVR routing system that makes it easy to manage inbound 1-800 toll-free
calls. However, for many people IVR has become a four letter word. Each of us has
been caught in IVR phone tree #@!*: A never ending system prompts of a cheerful
voice, looping you in an endless cycle. The result? Frustrated prospects and customers.
Each additional step on an IVR call routing system increases the chances of the
caller hanging up. Hear that sound? That’s the sound of lost revenue.
Dial 800 implements IntelliRoute intelligent call routing to route callers to the right person in your company in as few steps as possible. Our fast and accurate call routing technology increases caller satisfaction which leads to more sales for your company.
- Increase sales by accurately routing calls to the right location
using our smart call routing technology like: Intuitive menu choices, Geo-Routing
based on the callers’ location (zip code, area code, phone number) and conditional
call routing (Uniform Distribution, Percentage Allocation) that treats calls differently
based on the time of day, day of week the call was received – without any customer
input required!
- Dramatically improve customer satisfaction through reduced call
times
- Improve the perception of your company with a professional call
routing system
- Include additional features such as whisper tone to enhance customer
service.
Dial 800’s IntelliRoute provides the most comprehensive routing solutions in the
industry, and can handle your most complex routing needs through various Distribution profiles, including Uniform Distribution, Percentage Allocation, Conditional Routing, and
Menus,
In addition, IntelliRoute can provide many additional and powerful features such
as
Whisper Tone,
Busy/NoAnswer, Routing,
Queuing and
Advertising Messages .
Simply put, with IntelliRoute by Dial 800, your calls will get there!
Contact us today to find out how easy and affordable
integrating call routing into your sales and marketing process can be.
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