IntelliRoute

IntelliRoute is Dial 800’s method of intelligently routing calls. IntelliRoute includes call routing, virtual call centers and other products designed to ensure your callers make it to you the first time. The IntelliRoute method always starts with the end in mind, "How do we increase our clients’ sales and customer satisfaction?"

Call Routing
We believe that the best call routing solutions are simple, logical and reliable. IntelliRoute routes calls to thousands of locations based on geography, time the day, day of week and much much more. We also route calls across multiple centers based upon a percentage allocation of those received or by many other parameters. Our clients have the controls to change percentage allocation on-the-fly. Each call routing application is custom-built according to our client’s specifications.

Virtual Call Center
Our virtual call center enables companies to have representatives take calls on behalf of the company from remote locations around the country. The priority ranking feature increases the closing ratio of all calls received as the best closers receive more calls. Management will always know who's receiving calls and who's not receiving calls based on the in/out call logs. Each virtual queue can send calls to 99 separate representatives and the number of virtual queues you can set up is virtually limitless. Agents only need a plain telephone line and an Internet connection to start receiving calls.

Other Services
Other Routing services,include standard IVR services, message queues, round robin forwarding and more. From the sublime to the complex, we have the ability to create whatever you need.